Privacy Policy & Terms of Use
Introduction
Welcome to lackora. This Privacy Policy and Terms of Use document outlines the rules and regulations for using our website and mobile application. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions.
Data Controller Information
Identity
Maistraße 45, 80337 München, Deutschland
Represented by: lackora. Team Germany
Commercial Register ID: Registergericht: Munich, Registernummer: 8220-25-16738
VAT ID: DE458354536
Responsible for content according to § 55 of the Interstate Broadcasting Treaty: Tetiana Mitreva
Privacy Contact
info@lackora.com
(IT-lead lackora Team) David Moussaviabnavi — data protection / privacy contact (Datenschutzkontakt) Tel. +49 176 88474603 E-Mail: info@lackora.com Maistraße 45, 80337 München, Deutschland
Processing Details
Purposes and Legal Basis
We process account, booking, and payment data to provide our services, fulfill contracts, and meet legal obligations.
Recipients and Processors
We share data only with required service providers such as payment, infrastructure, and support providers.
International Data Transfers
If data is transferred outside the EEA, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs).
Retention Periods
Account profile data is retained while the account is active. After account deletion request, data is deleted or anonymized unless legal retention obligations apply.
Booking and customer-support records are retained for up to 3 years to establish, exercise, or defend legal claims.
Payment and invoicing records are retained for 6-10 years in accordance with German tax and commercial law obligations.
Security and access logs are retained for a limited period and reviewed regularly; logs are deleted when no longer required for security and compliance purposes.
Consent records (policy version, action, timestamp, and source page) are retained for auditability and proof of consent until legal limitation periods expire.
Your Rights
You can request access, correction, deletion, restriction, portability, or object to the processing of your data.
Push Notifications
We may send browser push alerts about bookings and your account. Registered devices and delivery rely on your browser's push subscription keys.
Account Deletion
You have the right to delete your account and associated data at any time. You can permanently delete your account from our dedicated deletion page. This action is irreversible, and all your data will be permanently removed.
Right to Lodge a Complaint
You have the right to lodge a complaint with your competent data protection authority.